FAQs

When do I need to pay for my booking?

We ask you to pay the 25% at the time of booking either by bank transfer or through our booking agents.
Full payment is due at check-in.
We do not, however, accept credit cards.

What if I need to cancel my booking?

More than 7 days notice – no charge.
7 days or less – you will be charged the full cost of your booking.

When can I check-in?

You are able to check in between 2 PM and 8 PM. If you would like to check-in later than 8 PM or earlier than 2 PM, please telephone us to arrange a convenient time.

When do I need to check-out?

Chalets must be vacated by 10 am.
All chalets are checked upon departure. Any damages/missing items will be charged accordingly.

How do I find the Chalets?

Go to our finding us page where you will find a map and travel directions.

Can you recommend places to visit, restaurants?

We have lots of information at the Chalets for local attractions and places to eat out, in and around Chaillac. Please check our Attractions page.
If you need a taxi, local bus or train service, we can help with that too.

Where can I park my car during my stay?

There is plenty of room for car parking right next to each chalet.

Can I bring some camping equipment with our party?

There is plenty of room for a tent or caravan. These must be declared at the time of booking. There will be a small charge for this if the number of guests exceed 6.

Do you allow pets at the guest house?

Pets are allowed in the chalets. These must be kept on a lead or in a suitable carrier.

Are there any supermarkets and shops close by?

The village of Chaillac which is just 3½ kms (5 mins) away where there is a small supermarket, a baker, a butcher, several restaurants and a café. The town of Saint-Benoît-du-Sault, which is 11½ kms (15 mins) away has a much larger supermarket together with a greater variety of other shops and eateries.